Shipping Policy
Last Updated: 04/01/2026
Welcome to Stomaneeds.com . This Shipping Policy explains how we process and deliver your orders, including timelines, charges, and other details.
1. Order Processing
- Orders are processed within 1–2 business days after confirmation and payment.
- You will receive an order confirmation email once your order is successfully placed.
- Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Methods & Delivery Time
- We use trusted courier partners to ensure timely delivery.
- Estimated delivery times (may vary by location):
| Location | Delivery Time |
|---|---|
| Within Kerala | 2–5 business days |
| Rest of India | 4–7 business days |
Note: Delivery times are estimates and may be affected by holidays, weather, or courier delays.
3. Shipping Charges
- Shipping charges may vary based on location and order value.
- Free shipping may apply for orders above a minimum purchase value (if applicable).
- Shipping costs are displayed at checkout before completing your order.
4. Order Tracking
- Once your order is dispatched, we will provide a tracking number via email or SMS.
- You can track your order using the courier partner’s tracking system.
5. Delayed or Lost Orders
- If your order is delayed or lost, please contact us at info@stomaneeds.com.
- We will coordinate with the courier to resolve the issue promptly.
6. Shipping Restrictions
- Currently, we ship only within India.
- We do not deliver to P.O. Boxes or addresses outside India.
7. Contact Us
For any questions regarding shipping, delivery, or tracking, please contact:
Email: info@stomaneeds.com
Website: https://stomaneeds.com/
Address:
Caresurg Medical Supplies Pvt Ltd,
27/1485, Pallimukkil Chambers,
Thodupuzha, Kerala – 685584, India
