Last Updated: 04/01/2026

Welcome to Stomaneeds.com. We aim to ensure customer satisfaction with every purchase. This Refund & Return Policy outlines the conditions under which products may be returned or refunded.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 48 hours of delivery
  • The product is unused, unopened, and in original packaging
  • Original invoice or proof of purchase is provided

❌ Returns will not be accepted for:

  • Used or opened products
  • Products damaged due to improper handling
  • Items returned without original packaging
  • Products marked as non-returnable

2. Non-Returnable Items

Due to hygiene and safety reasons, certain products may not be eligible for return, including but not limited to:

  • Personal care and hygiene-related items
  • Consumable or disposable products
  • Products explicitly marked as Non-Returnable on the product page

3. Return Process

To initiate a return request:

  1. Contact us at info@stomaneeds.com within 48 hours of delivery
  2. Share your order ID, reason for return, and supporting images/videos
  3. Our team will review the request and guide you through the next steps

Returns sent without prior approval may not be accepted.

4. Refund Policy

  • Once the returned product is received and inspected, we will notify you of approval or rejection
  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method
  • Shipping charges (if any) are non-refundable, unless the return is due to our error

5. Replacement Policy

In case of damaged or incorrect products, we may offer a replacement instead of a refund, subject to product availability.

6. Order Cancellation

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation requests will not be accepted
  • To cancel an order, please contact us immediately at info@stomaneeds.com

7. Shipping & Return Charges

  • Return shipping costs will be borne by the customer unless the return is due to a defect or incorrect delivery
  • We are not responsible for items lost or damaged during return shipping

8. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Email: info@stomaneeds.com
Website: https://stomaneeds.com/
Address:
Caresurg Medical Supplies Pvt Ltd,
27/1485, Pallimukkil Chambers,
Thodupuzha, Kerala – 685584, India