Last Updated: 4/01/2026

Welcome to Stomaneeds.com (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make use of our website https://stomaneeds.com/ (the “Website”).

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on the Website
  • Place an order
  • Submit a contact or inquiry form
  • Subscribe to emails or notifications
  • Communicate with us via email or phone

This information may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order and transaction details
  • Any other information you choose to provide

⚠️ Payment details are processed securely by third-party payment gateways. We do not store your card or banking information.

b. Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent
  • Referring website URLs

This data helps us understand how users interact with our Website and improve performance.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver orders
  • Communicate order updates and support requests
  • Improve our products and services
  • Manage user accounts
  • Send promotional communications (only if you opt-in)
  • Ensure website security and prevent fraud
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze traffic and usage patterns

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website.

4. Sharing of Information

We may share your information only with:

  • Trusted service providers (shipping partners, payment processors, hosting providers)
  • Legal or regulatory authorities when required by law
  • Business partners strictly for service fulfillment purposes

❌ We do not sell, rent, or trade your personal data to third parties.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements

Once data is no longer required, it is securely deleted or anonymized.

7. Your Rights (India – DPDP Act, 2023)

As per applicable Indian data protection laws, you have the right to:

  • Access your personal data
  • Request correction or update
  • Request deletion of your data
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, we will take steps to delete it promptly.

9. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last Updated” date. Continued use of the Website after changes indicates acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: info@stomaneeds.com
Website: https://stomaneeds.com/
Address: Caresurg Medical Supplies Pvt Ltd,
27/1485, Pallimukkil Chambers,
Thodupuzha, Kerala – 685584, India